- Our products ship free of charges, taxes and duties. All custom duties are cleared and paid by us.
Our products are carefully handcrafted and made to order and will be delivered to you by courier (DHL). Our estimated delivery time is 20 working days. Should you need to receive your order within a shorter deadline, please contact us at firstname.lastname@example.org and we will try to fulfill your request.
If, for reasons beyond our control, your order cannot be delivered within the established timeframe, we will contact you to set a new delivery date.
Delivery to PO boxes is not permitted. You will receive a tracking link as soon as your order ships. You can also track your order by loggin in. If you are not at home at the delivery time, the courier will contact you to set a delivery timeframe that suits your needs.
Our deliveries are insured from loss, damage and theft.
EXCHANGES AND RETURNS
- If you wish to make an exchange you will need to return your order and make a new purchase online. All exchanges must be made within 14 days from the date of receiving the item.We are also happy to exchange your order in the case you chose the wrong size. There is a size chart on the website to help you find your correct size. Please note that you will have to pay for the shipping costs.
- If you wish to return an item, please contact us at email@example.com and we will inform you on how to proceed. The items must be in perfect condition, and you must have the corresponding receipt. For hygene reasons we cannot accept returns of earrings. We do not accept the return of customised items. Please note that it is always necessary to have received the merchandise prior to requesting a refund.
- All returns must be made within 14 days from the date of receiving the item. Due to Christmas Time, the returns/exchanges period for orders placed between the 15th of November and the 10 of December will be extended until the 10th of January. If you choose to return a non faulty item please bear in mind that you will have to pay for the shipping costs. We suggest that you use safe shipping methods such as certified mail or courier, as we will not take responsibility if the item is lost.
- Once your return has been approved, you will receive a refund via the same method used to make your purchase. Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/building society.
- Sansoeurs.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.